Workplace Mediation
Here at Resolution Mediation Scotland we know exactly how difficult and damaging it can be when there is conflict or disharmony in the workplace. The knock-on effects can create mistrust and anger, disruptive behaviour, long term absence, demotivation and fractured relationships. Wellbeing suffers and productivity can plummet.
Mediation can be used in a variety of ways in the workplace. For example, where there has been:
- A breakdown in a working relationship
- Conflict within a team or between individuals
- A desire to rebuild a working relationship
- An employment tribunal application raised
- A breakdown in working relationships when staff have different styles or values
- Informal or formal complaints have been lodged
- Disruptive changing or emergent behaviours
- Staff management problems
- Extended, historical conflicts
- The knock-on effects of understaffing or long term sickness
- Ingrained cultures of negativity
- Non-attendance or non-performance
We believe that there’s always a way out of conflict or hostility, and we specialise in providing workplace mediation services within the public, private and voluntary sectors, with a particular high level of experience within the NHS . We always encourage early intervention to catch issues before they escalate into costly, complex situations, but we’re also highly skilled when it comes to finding solutions in times of crisis.
We pride ourselves on being able to unpick even the most tightly knotted of situations. Our real skill lies in listening – by hearing what people say as well as what is NOT said.
Once we’ve heard all perspectives and indentified the core issues causing the conflict, we support all parties to create positive change. Together we plan and agree how they’re going to move on from the past and into a better, more productive future at work.
Benefits of Workplace Mediation
- Resolution can be achieved in days or weeks rather than months or years
- Mediation can identify the issues which contributed to the creation of the dispute
- The parties involved design and control the outcome
- Lower costs, increased team productivity and recouped time
- Avoids costs associated with a grievance or tribunal
- Rebuilding of effective relationships
- Parties are more committed to abide by solutions that they design and agree to
Customer Testimonials
Senior NHS Manager
I had several coaching sessions with Catriona when I was going through a difficult time at work. Catriona’s calm approach put me at ease instantly. She supported me to think about my situation from an objective point of view. Her coaching style enabled me to reflect and focus on a positive way forward. Catriona is easy to talk to and has a wealth of experience and knowledge. I cannot thank her enough for supporting me through a very difficult time in my career.
Customer Testimonials
Nuv
I underestimated the coaching I would receive from Catriona; I actually didn’t know what I was expecting, but from the first session I was blown away! I instantly noticed a shift in my personal being and my attitude towards the complex situations I was facing. The simplicity and the way in which these sessions have a deep changing impact are life-altering. Catriona is gentle wise and compassionate, her ability to connect and hold space of pure truth is a gift. I truly am grateful for our time together. Had I not started the sessions, I would still be holding unnecessary consuming energy, and life’s challenges would have been a whole lot harder.
Customer Testimonials
Head of Organisational Development
As an external support Catriona has been able to get to the key challenges much more quickly than someone who is embedded in the existing culture. Her rapport-building skills mean that this connection happens quickly and staff have reported back that feeling safe and having someone external who is focused on the positive aspects has been key to their individual success and improvement.”
Customer Testimonials
Speciality Doctor, NHS Scotland
I wasn’t sure what to expect; despite the initial tension I felt at ease and found the whole process helpful. Catriona was understanding, helpful, supportive and managed to mediate my problem with a colleague, to a positive conclusion for both involved – something I didn’t expect. I would recommend her to anyone, who has a working relationship difficulty.
Customer Testimonials
Kiran, Project Manager, NHS Scotland
I found the process that Catriona used to be empowering and enabling on many levels. I felt completely supported by Catriona. She created an engaging and protected environment, to enable us to make the most of the opportunity. We always had the chance to discuss any concerns. I would encourage anyone who is offered mediation to do it, as its definitely made life at work better.”
Customer Testimonials
NHS Scotland employee
Mediation created a safe place for me to explain myself and the position I was coming from, while also helping me to understand the issues and perspectives of my colleague. It allowed us to mutually find a place where we could work and collaborate together. The agreement we created together has been very useful – allowing both of us to contract with each other in a way that didn’t seem possible before mediation. It has helped improve our working relationship and significantly reduced and removed the tension that existed before we started this process.”