Website Privacy Notice

Resolution Mediation Scotland Ltd
Company Registration No: SC501876

1. Who we are

Resolution Mediation Scotland Ltd (“we”, “us”, or “our”) provides mediation, training, and related services.

We are the data controller responsible for your personal information.

If you have any questions about how we use your data, please contact:
📧 admin@resolutionmediationscotland.co.uk

2. Our commitment to your privacy

We are committed to:

• respecting your privacy
• using your information responsibly
• keeping your data safe and secure

This is central to how we work, particularly in relation to mediation where confidentiality and trust are essential.

We process personal data in line with the UK GDPR and the Data Protection Act 2018.

3. How we collect personal information

We collect personal information when you:

• contact us via our website, email, or phone
• complete an enquiry form
• engage our services
• register for training or events
• communicate with us in any other way

We may also collect limited information about how our website is used (see Cookies section below).

4. What information we collect

The information we collect may include:

• name and contact details
• organisation or role (where relevant)
• information you provide in relation to an enquiry or service
• details required to deliver our services

For mediation services, we may also process more sensitive information (for example, information relating to family circumstances, wellbeing, or additional support needs). This is handled with particular care and is explained further in our Mediation Privacy Notice.

5. How we use your information

We use your information to:

• respond to enquiries
• provide and manage our services
• arrange meetings, mediation sessions, or training
• process payments and maintain records
• improve our services and website
• meet our legal and professional obligations

6. Our lawful basis for processing

We process your personal data under the following legal bases:

• Contract – where you engage our services
• Legitimate interests – to manage and develop our services
• Legal obligation – where we are required to do so
• Consent – where you have opted in (e.g. marketing communications)

Where we process sensitive personal information (for example in mediation), this is done in line with our Mediation Privacy Notice.

7. Marketing communications

We operate an opt-in only approach to marketing.

We will only send you information about our services, events, or updates if you have agreed to receive this.

You can unsubscribe at any time by:

• clicking the unsubscribe link in emails
• contacting us directly

8. Sharing your information

We do not share your personal information with other organisations for marketing purposes.

We may share information with trusted third-party providers who support our services, such as:

• email providers
• online meeting platforms (e.g. Zoom, Microsoft Teams)
• accounting systems

These providers are required to keep your information secure and only use it for agreed purposes.

We may also share information where required by law.

9. How we keep your information safe

We take appropriate measures to protect your information, including:

• password-protected systems and devices
• secure cloud storage (e.g. Outlook, OneDrive)
• controlled access to information
• secure handling of paper records

10. How long we keep your information

We only keep personal data for as long as necessary.

For general enquiries and service-related information, retention periods will vary depending on the purpose and legal requirements.

For mediation-specific data, please see our Mediation Privacy Notice.

11. Your rights

Under data protection law, you have the right to:

• access the personal information we hold about you
• request correction of inaccurate information
• request deletion of your data (where appropriate)
• restrict how your data is used
• object to processing
• request a copy of your data

To exercise any of these rights, please contact us.

You also have the right to raise concerns with the
Information Commissioner’s Office (ICO).

12. Cookies

Our website uses cookies to improve your experience.

We may use tools such as Google Analytics to understand how visitors use our site (for example, which pages are visited most often). This information is anonymised and does not identify you personally.

You can control or disable cookies through your browser settings.

13. Links to other websites

Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of those sites.

14. Changes to this privacy notice

We may update this notice from time to time to reflect changes in legislation or good practice.

15. Contact us

If you have any questions about this privacy notice or how your information is used, please contact:
📧 admin@resolutionmediationscotland.co.uk