Following a true vocation - about our founder
A burning desire to follow her true vocation was the driving force behind Catriona Davies’ decision to set up Resolution Mediation Scotland in 2014.
After a successful 20 year career in children’s services and the National Health Service, Catriona realised it was time to do something which really set her heart alight. It had to be something which made her excited to get out of bed every single day, something she really excelled at.
The decision to focus her skills and energy on supporting people was easy, because working with people was always Catriona’s real passion. She knew from her own career that dispute and disharmony is so very damaging for everyone involved. Having direct experience of a prolonged family dispute simply consolidated her belief that there had to be a better way to deal with conflict, whether at home or at work. Having also taken big steps to reorientate her own life and career in a direction that truly mattered to her, Catriona then sought to empower others to do the same. And so Resolution Mediation Scotland was born.
By combining her extensive experience, intensive training and qualifications Catriona witnesses the transformative effect of her work every day. Not only does Catriona take huge professional satisfaction from supporting people to move on from difficult, unsatisfying situations, but she loves seeing the positive changes which emerge in the lives of her clients.
Catriona qualified as a family mediator with Relationships Scotland, is a University of Derby accredited coach practitioner, and is registered as a mediator with Scottish Mediation.
Customer Testimonials
Senior NHS Manager
I had several coaching sessions with Catriona when I was going through a difficult time at work. Catriona’s calm approach put me at ease instantly. She supported me to think about my situation from an objective point of view. Her coaching style enabled me to reflect and focus on a positive way forward. Catriona is easy to talk to and has a wealth of experience and knowledge. I cannot thank her enough for supporting me through a very difficult time in my career.
Customer Testimonials
Nuv
I underestimated the coaching I would receive from Catriona; I actually didn’t know what I was expecting, but from the first session I was blown away! I instantly noticed a shift in my personal being and my attitude towards the complex situations I was facing. The simplicity and the way in which these sessions have a deep changing impact are life-altering. Catriona is gentle wise and compassionate, her ability to connect and hold space of pure truth is a gift. I truly am grateful for our time together. Had I not started the sessions, I would still be holding unnecessary consuming energy, and life’s challenges would have been a whole lot harder.
Customer Testimonials
Head of Organisational Development
As an external support Catriona has been able to get to the key challenges much more quickly than someone who is embedded in the existing culture. Her rapport-building skills mean that this connection happens quickly and staff have reported back that feeling safe and having someone external who is focused on the positive aspects has been key to their individual success and improvement.”
Customer Testimonials
Speciality Doctor, NHS Scotland
I wasn’t sure what to expect; despite the initial tension I felt at ease and found the whole process helpful. Catriona was understanding, helpful, supportive and managed to mediate my problem with a colleague, to a positive conclusion for both involved – something I didn’t expect. I would recommend her to anyone, who has a working relationship difficulty.
Customer Testimonials
Kiran, Project Manager, NHS Scotland
I found the process that Catriona used to be empowering and enabling on many levels. I felt completely supported by Catriona. She created an engaging and protected environment, to enable us to make the most of the opportunity. We always had the chance to discuss any concerns. I would encourage anyone who is offered mediation to do it, as its definitely made life at work better.”
Customer Testimonials
NHS Scotland employee
Mediation created a safe place for me to explain myself and the position I was coming from, while also helping me to understand the issues and perspectives of my colleague. It allowed us to mutually find a place where we could work and collaborate together. The agreement we created together has been very useful – allowing both of us to contract with each other in a way that didn’t seem possible before mediation. It has helped improve our working relationship and significantly reduced and removed the tension that existed before we started this process.”